Privacy Notice

Voidu’s Privacy Notice

We at Voidu B.V. (“Voidu”, “we”, “us” or “our”) respect your privacy and recognise the importance of providing a secure environment for your personal data. Therefore, we are committed to being transparent about how we collect and process your personal data. The purpose of this privacy notice (“Privacy Notice”) is to inform you as a user about why and how we process your personal data (that is any information that can be linked or attributed to you, “Personal Data”) when you purchase digital items and visit www.voidu.com (“Website”). This includes information regarding with whom we will share your Personal Data, how long we will retain it, and which rights you have in relation to the processing. This Privacy Notice applies whenever you purchase digital items, visit our Website or use any of our other services, all of which together we refer to as “Services”. In this Privacy Notice, we will give you general information about how we process your Personal Data. We will furthermore give you more detailed information on the processes within our Services.

GENERAL INFORMATION

In this part of our Privacy Notice, you will find general information about how we process your Personal Data when you use our Services. For specific information with more details about our processing activities, please see the service specific information below. 1. Who is responsible for the processing of your Personal Data Voidu B.V. Boeing Avenue 30, 1119 PE Schiphol-Rijk, Netherlands is responsible (“the data controller”) for the processing of your Personal Data.

2. What types of Personal Data do we process and how do we collect it?
When you use our Services, we collect, use, store and transfer different kinds of Personal Data. As a general principle, we do not collect and do not ask you to provide any “special categories of Personal Data”, which is any particularly protected information such as data concerning health, religion, political opinions or philosophical beliefs, sexual preferences or orientation. The data we use depends on the purpose for which we process the data. We will only use your data for the purposes as described below in the next section and in the Service Specific Information section of this Privacy Notice. The information we collect depends on which of our Services you use and how you use them. We process the following types of your

Personal Data: 2.1. Personal Data provided by you

When you use our Services, you provide or asked to give us certain information, including:
● Your account information: On our Website, you have the option to register. If you choose to create an account, we collect your log-in data (your email address, First name, Last name, date of birth, password and and your authentication token generated by Azerion Connect).
o For registration, we use Azerion Connect which offers a single sign-on platform from where users can obtain the necessary login data for all participating products and websites which are governed by their own separate privacy notices.
o Azerion Connect and Voidu’s services offered are addressed to persons over 16 years of age. In the case of persons who are under the age of 16, the consent of the legal guardian for the processing of the user's personal data is required. Voidu will not knowingly collect and process Personal Data of children under 16. Please note that you are only permitted to view or interact with content related to a particular game only if your age is above the minimum age requirement as specified by the PEGI (Pan European Game Information) rating assigned to said game. We reserve the right to restrict access to game-related content based on age verification appearing before the page of the game. By accessing such content, users acknowledge and agree to comply with these age restrictions. We do not collect your personal data for this purpose but we are only determining whether you are of the required age or not.
● Information provided in relation to our customer service : When you contact support by submitting a request, we collect information about your request (subject and content of your request) and attachment (optional) and your email address.
● Information Provided in relation to transaction and payment: When you make a transaction on Voidu (e.g. purchased products or game keys), we collect your address information in order to fulfill our obligations. We do not collect any card data as you will be redirected to an external payment provider for the transaction of your payment. However, we receive payment confirmation details from our payment provider. We also use external partners to verify that your transaction and identity is legitimate as you declared via collecting your mobile phone number and sending a SMS code for verification of your phone. For more information please see the service specific information below.

2.2. Personal Data we receive or generate from your use of our Services

When you use our Services, we also process device-related information and information about how you interact with our Services, including:

● Technical information: We collect information about your device/device settings you use for the purposes described below. The information we obtain from your devices includes the type of your device, online identifiers (your IP address), device IDs, geolocation data (country based on your IP address), url visited, browser settings, screen resolution and other technical information.
● Cookie data: A "cookie" is a file of information placed on your device when you visit a website. As further described in our Cookie Notice (“Cookie Notice”), we use cookies and similar technology such as pixels or local storage and allow third parties to use cookies and similar technology for the purposes described below. The exact process of placing cookies, and the scope of the data that may subsequently be processed is set out in our Cookie Notice.
● Your Usage: We collect information about how you use our Services. This information includes your preferences, such as your interests in certain categories of games, the actions you take, the time and duration of your activity. Based on the products you purchased, you may earn Voidu Cash (it is a digital currency that can be used to purchase PC games at the Voidu store). Furthermore, we collect information about the websites that led you to our Website.
● Your purchases: When you purchase a game or digital property, we collect information about your purchase and the payment method used by our payment service providers. We generate invoices based on the information generated after your purchase and provided by the payment service providers. You need to create an account in order to make a purchase. You can view your previous purchases from your profile and pending transactions from your basket.
● Your consent string: When you visit our Website, our consent management platform (CMP) provider obtains your consent for some of our processing activities as well. The CMP provides us with your consent string which shall indicate your preferences on our respective processing activities.

2.3. Personal Data we collect from other third parties

In certain scenarios, we will also obtain your Personal Data from third parties, in strict compliance with applicable data protection laws and regulations. Your Personal Data may be provided by the following third parties:
● Social Networks and connected third-party platforms: If you choose to connect our Services with your account at third-party platforms (such as Facebook or Google) by using your credentials with our log-in process, Azerion Connect receives certain information about you from Social Networks such as your public profile, first and last name, your email address, and your authentication token.
As stated above, our registration partner, Azerion Connect, offers a single sign-on platform from where users can obtain the necessary login data for all participating portals. After registration, the SSO authentications service is available to the participating portals and to users as a single tool for logging in to the various participating specialist portals. We receive your name, surname, your e-mail address, date of birth and your authentication token generated by Azerion Connect.
● Payment Providers: If you make a purchase, the transaction will be processed by a third-party payment provider and will be subject to third-party payment providers’ privacy policies. For these transactions, we do not receive any complete financial information (such as your full credit card information) but receive non-financial information related to your transaction, for example the payment method, status and date.
● User Acquisition Companies: If you click on our advertisements shown to you in a third-party network such as a social media provider website, we will receive Advertisement ID, url visited and IP address from our user acquisition partners.
● Keyless Activation Partners: If you purchase game keys via Keyless Activation Partners, we receive your User ID.
● Other third parties: We also receive information about your approximate geolocation (the country you are located in) from third parties (e.g. Maxmind). We use this information to comply with our contractual or legal obligations applying to the processing of your Personal Data, customize certain services to your location, and for fraud or security purposes.
To learn more about which data is processed, please see the section with service specific information below.

3. Do we collect data from minors?

The Services are not targeted towards, nor intended for use by anyone under the age of 16. Our terms of use prohibit users aged under 16 years from accessing Voidu. In the event that we learn that we have collected personal data from a user under 16 years of age, we will delete that data as quickly as possible. If you believe that a user might be under the age of 16, please contact our support team at Voidu. Even if you are above 16 years of age, you cannot access pages of or purchase games that are suitable for 18 years and older.

4. For What Purpose do we process your data?

Depending on which Services you are using and which privacy settings you have selected, we process your Personal Data for the following purposes: Provision and improvement of our Services
● to allow you to use our Services
● to notify you about changes in our Services
● to create and manage your account
● to restore your account if you ever lose access
● to communicate with you in context of account activation, password management
● to simplify the registration process
● to provide technical support and respond to your requests
● to provide payment processing services
● to provide product delivery services
● to identify and correct any bugs/errors
● to indicate the popularity of our Services
● to assess the quality of our Services
● to understand and improve your online experience
● to aggregate financial reports to pay our business partners
● to pay our business partners for the promotion of our Services
Personalization of your user experience
● to remind you of products in your basket
● to personalize advertising for you
● to remember you next time you visit our Services
Marketing and analytics
● to pay our business partners for the promotion of our Services
● to measure the effectiveness of advertising
● to send you marketing communications, informing you about new content and in-game offers ● to acquire new users on social media platforms ● to expand our reach, increase brand awareness, and drive sales through partnerships with trusted affiliates Prevention of fraud and illegal activity
● to investigate fraud and deal with fraud.
● to ensure security of our Website
● to enforce our policies and terms of use
Compliance with our legal or regulatory obligations
● to determine the legal requirements for processing of your Personal Data (based on your location such as your country)
● to maintain records related to purchases
● to respond to your requests related to your data subject rights
● to comply with our legal obligations (e.g. tax and accounting obligations and the EU Digital Services Act)
● to inform you about any changes to this Privacy Notice
Please see the section with service specific information below for a more detailed description of the purposes for which we process your Personal Data.

5. Do we engage in profiling activities?

If you consent to this via the cookie consent pop-up (by turning on targeting cookies), We use tracking mechanisms to track your Personal Data for profiling purposes. This allows us to serve relevant content to you and adjust our services and ads to your interests. You have the right to object to this type of processing. You can also go to your privacy settings to review and amend your privacy choices related to this type of processing at any time.

6. On Which legal basis do we process your Personal Data?

We process your Personal Data for the purposes described in this Privacy Notice, based on the following legal grounds:
● Your consent: We process your Personal Data if you have provided your consent for a specific purpose. For example, when you use our Services for the first time, we ask for your consent for the data processing in the context of sending newsletters, personalized advertising, analytics and profiling. You have the right to withdraw your consent at any time, for example by changing your privacy settings. Please note that this will not affect any processing carried out before you withdraw your consent.
● Performance of a contract: We process your Personal Data for the performance of a contract or to take steps prior to entering into a contract to which you are party, for example, in context of customer service , where it is necessary for the creation and administration of your account, to support the operation of our Services or to facilitate the delivery of requested Services.
● Compliance with legal obligations to which we are subject: We process your Personal Data to comply with legal obligations, for example, in order to verify your age, for tax and accounting purposes or legal disputes as well as any requests or claims from legal authorities.
In the event that we receive a request from law enforcement about sharing personal data of our consumers, we first verify the legitimacy of the request by directly contacting the law enforcement via phone or filling-in the contact form on the official website. After verification, we only share the information requested by the law enforcement in line with the principle of data minimization.
● Vital interests: We can process your Personal Data to protect the vital interests of you or someone else such as protecting you and others from potential crime. Please note that if your actions include any sort of illegal behaviour, we can report you to the relevant authorities with the Personal Data necessary for the authorities to investigate.
● Legitimate interests: We also process your Personal Data to the extent that the processing is necessary for our legitimate interests or those of third parties while applying appropriate safeguards that protect your privacy. For example, we process your Personal Data for improvement of the service provided to you or to provide you with a better user experience and we transfer your personal data across all our group companies for administrative transfers as well as to identify/determine the size of the user base of our Services. We may also disclose your Personal Data to legal authorities for prevention of a crime, facilitation of an investigation related to public safety, and to protect the security or integrity of our Services. Accordingly, when you are purchasing a game, we process your personal data in order to ensure that the transaction is not fraudulent based on our legitimate interests. We kindly remind you that you have the right to object to processing.
Please see for additional information the section with service specific information below.

7. With whom do we share your Personal Data?

We will not disclose your Personal Data to any party who is not authorised to process them. To manage our services, we will share your Personal Data internally with members of our responsible departments and technical support involved in the development team and in each case only if access to your Personal Data is necessary for the performance of their roles.
Moreover, and only when necessary to fulfil the purposes mentioned above, we disclose your Personal Data to the following recipients or categories of recipients or allow the following third parties to collect your Personal Data in connection with your use of our Services:
● External service providers: We share your Personal Data with external service providers who perform services on our behalf, like customer support services, IT services, hosting and content delivery services, web/social analytics services, video hosting service. Where we share your Personal Data with external service providers, we have appropriate agreements in place to ensure that your Personal Data is processed in compliance with applicable data protection laws.
● Payment providers: If you make website payments, the transaction will be processed by a third-party payment provider and will be subject to the third-party payment providers’ privacy policies.
● Single Sign-On Provider: As a user who would like to purchase games from Voidu, you need to register to our Website. Once you complete the registration, your personal data (full name, date of birth, password and email address) are shared with our single sign-on provider to create an account.
● Fraud Detection Partner: We share your IP address with our fraud detection partner to have a real-time check whether the transaction is fraudulent or not.
● Social media platforms: We have included buttons and pixels from third party platforms on our website to enable users to integrate with their social media profiles as and when they see fit to do so. Such parties may capture some of your personal data that way. We do not collect, receive or process any personal data for this process as any interaction such as likes, comments and shares are collected by social media platforms. We recommend you to read the privacy notice of social media providers.
● User acquisition companies: We provide advertisements for our Services to user acquisition companies which show these advertisements in their networks. If you click on advertisements shown to you on a third-party website or in a third-party network, you will be redirected to our Website where you can use our Services. The information about the usage of our Service, Advertisement ID, url visited and IP address will be shared with the user acquisition company.
● Affiliates: We engage in affiliate marketing as part of our advertising strategy. This means we collaborate with third-party affiliates who promote our Services on their platforms. When you interact with the content of affiliate websites, you will be redirected to Voidu via their affiliate links or affiliate promotional content. The affiliate link is a special URL (Uniform Resource Locator) that enables us to understand from which affiliate you found our Website. After reaching our Website, we collect certain information to ensure accurate commission payments are made to affiliates as commissions are paid on condition that a certain action from you is completed (such as purchasing a game). We also process your personal data within the context of affiliate marketing to track the effectiveness of our affiliate marketing efforts, improve our services. This information includes your browsing behaviour and your actions on Voidu (e.g. registration or purchase).
● Law enforcement, government authorities or courts: We disclose your Personal Data in response to lawful requests to public authorities, including law enforcement, government authorities, or courts. We can also disclose your Personal Data in the event of an illegal or fraudulent activity.
● Azerion affiliates and subsidiaries: We share your personal data with our group companies which are responsible for internal analytics for the purposes of cross-product audience measurement. Where we share your personal data with our group company, we have appropriate agreements (an intra-company data sharing agreement) in place to ensure that your personal data is processed in compliance.
● Other third parties: We also disclose your Personal Data in the event of any contemplated or actual reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business or assets (including in any insolvency or similar proceedings).
Please see the section with service specific information below for more information about the third parties we may share your data with.

8. Where will my Personal Data be processed?

In general, If you are accessing our Website from the European Union (EU) / the European Economic Area (EEA) then your data is stored on servers within the European Union (EU) / the European Economic Area (EEA). However, your data may also be shared with outside the EU / EEA. We have implemented appropriate safeguards to protect your Personal Data when it is transferred outside the EU/EEA, including the execution of the European Commission’s standard data protection clauses (also known as Standard Contractual Clauses) to provide safeguards for your Personal Data. You can request a copy of our Standard Contractual Clauses for free of charge.

 9. How do we protect your Personal Data

We have implemented appropriate technical and organizational security measures designed to protect your Personal Data against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. We update and test our security standards on an ongoing basis. In addition, we take reasonable steps to assure that third parties to whom we transfer your Personal Data provide sufficient protection of Personal Data. The scope of technical and organizational security measures also includes verifying the legitimacy of a transaction made by you. In order to ensure that the transaction is not fraudulent and does not pose a financial risk for the parties involved, we partnered with a real-time fraud detection and prevention solution that checks fraud based on your personal data. In this respect, we share your IP address and our fraud detection partner checks in real time whether the IP can be involved in fraud or not and based on the result, we authorize the transaction and the key for the game is made available to you. Afterwards, the IP addresses are processed for this purpose.

10. How long do we store your Personal Data?

We will not retain your Personal Data longer than necessary to fulfill the purposes for which the data was collected or to fulfill our legal obligations or necessary for the establishment, exercise of defence of legal claims or resolving disputes. In addition to this, we determine our retention periods based on our accountability obligations (to be able to demonstrate that we complied with our obligations, e.g. preserving records when you exercised one of your data subject rights), statutory requirements in countries that we are legally present including statute of limitations, the need of Personal Data for any reference to our future actions (e.g. to be able to justify an action we took or to be able to handle payments to our partners or clients) and the need of Personal Data for business processes including but not limited to development of our product. Afterwards, we will delete or anonymize your Personal Data. Please see below for information about how long we will retain your Personal Data.
11. What are your rights in respect of your Personal Data?
To the extent permitted by applicable data protection laws and regulations, you have the following rights in relation to your Personal Data:
● Access the Personal Data we hold about you, including information such as the source and categories of data, the processing purposes, the recipients (or categories thereof), and the respective retention period.
● Request the update or correction of your Personal Data so that it is always accurate.
● Receive your Personal Data in a structured, commonly used and machine-readable format, including the right to transfer your Personal Data to another data controller.
● Request the deletion of your Personal Data if you believe that retention is no longer necessary for the purposes indicated above.
● Restrict the processing of your Personal Data, for example, if you have contested the accuracy of your Personal Data, and for a period of time that is sufficient to allow us to verify its accuracy.
● Withdraw your consent at any time if your Personal Data is processed with your consent. Please note that this will not affect the lawfulness of data processing based on consent granted prior to its withdrawal.

Right to object

In the event and to the extent that we process your Personal Data based on our legitimate interests, you have the right to object to the processing on specific grounds relating to your particular situation. In such cases we will no longer process your Personal Data unless we have compelling legitimate grounds for the processing which override your interests, rights and freedoms, or for the establishment, exercise or defence of legal claims. You also have the right to object where we are processing your Personal Data for direct marketing purposes (including profiling). In such a case, we will stop processing your Personal Data for marketing purposes. You can exercise these rights by sending a request to the contact details set out below, providing your name, your email address as well as a description of your request. If you believe we have not complied with our obligations under applicable data protection laws and regulations, you can lodge a complaint with a competent data protection authority, for example, the Autoriteit Persoonsgegevens in the Netherlands. How can I download my personal data?

The confidentiality of personal data and the protection of customer privacy are important, basic values in all of our operations. At Voidu, we maintain a high level of data protection. We process your personal data only for appropriate purposes defined in advance, and only when it is necessary. In order to provide you a convenient way to access your personal data, we enabled an automated way to download your personal data without the need to contact our Data Protection Officer or customer support. Below, you can find a step by step guide on how to request your

Voidu data:

1. Log-in to your Voidu Account and click the human figure at the top right corner
2. Click on “My Account” tab.
3. Click on the “Account Information” section.
4. At the bottom of the page, you will see the button to “Download Account Data”. Click on the button.
Upon clicking on the button, your browser will download a .zip file which includes i) your personal data, ii) how to open the .csv file that contains your personal data and iii) helpful information that can navigate you through the file or explain the details of categories of information. While you can open the .zip file without installing any additional software in Windows 10 and Windows 11, you might still need to use a third-party .zip opener software. As we are not affiliated with any of them, we cannot recommend such a software. However, you can find a secure and free to use .zip opener software via an online search.
How can I delete my account?
Similar to downloading your personal data, we also enabled an automated way to delete your account without the need to contact our Data Protection Officer or customer support.
Below, you can find a step by step guide on how to delete your

Voidu account:

 1. Log-in to your Voidu Account and click the human figure at the top right corner
2. Click on the “My Account” tab.
3. Click on the “Account Information” section.
4. At the bottom of the page, you will see the button to “Delete Account”. Click on the button.

 Upon clicking on the button, your account will be deleted. Please note that this will only delete your Voidu account but since we are using a third-party single sign-on, your account will remain on the single-sign on system because it might also be connected to other services (which you do not want to delete your account). If you would like to delete your account from the single-sign on system please see below.

 How can I delete my account from the single sign-on?
As mentioned above, your single sign-on account could be connected to other services. In order to remain loyal to your request and only delete your account from Voidu, the steps above will delete your Voidu account but your account (and thus your personal information) in the single sign-on system will remain. If you would like to completely delete your single sign-on account, please follow the steps below:
1. Log-in to your Voidu Account and click the human figure at the top right corner 2. Click on the “My Account” tab.
3. Click on the “Account Information” section.
4. Click on the “Manage Azerion Connect” tab.
5. At the bottom of the section, please click the red “Manage Azerion Connect Account” button.
6. Once clicked, you will be directed to the interface of the single sign-on system.
7. Click on the “Privacy” tab.
8. Click on the “Delete Account” section.
9. Choose one of the reasons on why you are deleting the account and click on “Delete Account”.

How can you contact us?

If you have any queries about this Privacy Notice or how we use your Personal Data, please contact us via e-mail to dpo@azerion.com.
How often do we update this Privacy Notice?
We regularly review this Privacy Notice. This Privacy Notice was last updated on January 13, 2025.

Additional Information for California Residents

This section for California residents supplements the information provided in this Notice and applies solely to visitors, users, and others who reside in the State of California. We provide this section to comply with the California Consumer Privacy Act of 2018 (CCPA) and the regulations issued under it; accordingly, this section addresses the specific requirements of the CCPA and should be read together with this Privacy Notice. We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device. In particular, we have collected the following categories of personal information (envisaged by the CCPA) from consumers within the last twelve (12) months:
Category A – Identifiers (such as your device identifier, demographic information -such as your country, your username, email address, any information you may choose to provide -such as your age or your language-)
Category B- Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
Category D – Commercial information (such as purchase history)
Category F – Internet or other similar network activity (such as your interaction with our ads, your IP address)
Category G – Geolocation data
The CCPA provides consumers (California residents) with specific rights regarding their personal information.
You have the right to know about the personal information we collect about you and how it is used and shared i.e. you may request that we disclose certain information to you about our collection and use of your personal information over the past 12 months.
You have the right to deletion which means that you may request that we delete any of your personal information we collected from you and retained, subject to certain exceptions.
You have the right to opt out of any sale of your personal data by us to third parties. Please note that your right to opt out does not apply to our sharing of personal data with service providers, who are parties we engage to perform a function on our behalf and are contractually obligated to use the personal data only for that function.
Finally, you have a right to not be discriminated against for exercising your rights under the CCPA.
You can exercise these rights by sending a request to the contact details set out above, providing your name, your email address as well as a description of your request. Additional Information for Brazil Residents
Under the Brazilian General Data Protection Law (the “LGPD”), you have the right to access, rectify, port, erase, and confirm that we process your data. If you have given consent about processing your data, you have the right to withdraw consent anytime.

SERVICE SPECIFIC INFORMATION

In this part of our Privacy Notice, you will find specific information on how your Personal Data is processed. For general information about data processes that apply, please see above.
Hosting and content delivery
Voidu is hosted by external companies providing web servers and web content delivery. Every time you make a request, for example by clicking on a link on our platform, the information allowing this request (e.g. device information and information on requested content) as well as online identifiers (your IP address) will be sent to the external servers. This data is used to show you the content you requested in a faster way. We process this data on the basis of our legitimate interest, to provide and improve our service and ensure its functionality.
Creation/administration of your account
In our Website, you have an option to create an account. We store your log-in data (your username, email address, date of birth and password, account ID, account creation technical details (e.g. time of account creation)) to allow you to log in on different devices, based on the performance of a contract.
If you choose to register using your third party platform account (e.g. Facebook or Google) account, or enter our Website from a third-party platform (e.g. Facebook or Google), we receive certain information about you from the respective third-party provider like e.g. your name, your profile picture, your email address, and the authorization token. This information will be stored in your Azerion Connect account. Your account data will be stored for as long as your account exists, based on the performance of a contract. You can delete your Voidu account at any time, for example by submitting a deletion request to our support team using the contact feature within the Website, or through Privacy section in your Azerion Connect account page and click delete account button or by contacting our Data Protection Officer through sending an email to dpo@azerion.com. Voidu may retain your account data after a deletion request due to legal or regulatory requirements or for the reasons stated in this Privacy Notice.

Account Settings
Through the account settings you can control:
1. Your account information
2. Your privacy rights as explained above
3. Your address book
4. Your order history and your wishlist
5. Your newsletter subscription
6. Your earned rewards and points

 Age gating

When you create a Voidu account, we will ask you to fill in your age. Only if you indicate being at least 16 years of age, you will be able to proceed with your registration. We use your age data to ensure that only users of at least 16 years of age create a Voidu account and that no personal data belonging to minors is processed except for that data that is strictly necessary to make the website work. This data is not shared with other parties. Only the information whether you are at least 16 years of age will be processed based on our legal obligation.
Please note that this is different from the age-verification process you see when you are trying to access a page of a game that is determined as suitable only for a certain age and above by PEGI. We do not process your personal data for such age verification.
Login
Our Website transmits the data you have provided in your registration form (normally your email address and password) and a service URL to the authentication server. The authentication server then uses this data to verify the login request. If the login request is accepted on that basis, the user ID assigned to you will be transmitted to the server of Voidu. We process this data on the basis of performance of the contract.
Azerion Connect:

We use Azerion Connect services, which offers a single platform from where users can obtain the necessary login data for all participating portals, to provide our registration services. After registration, the SSO authentications service is available to the participating portals and to users as a single tool for logging in to the various participating specialist portals. In order to create an account through Azerion Connect you will be directed to the Voidu account creation page and after you fill out required information following data to be transmitted to us and/or retrieved by us: email address, name, surname, date of birth and authentication token. Customer service:
If you contact us for customer support, an external customer service company will process your email address, subject and/or your attachments (optional), and the content of your request. In order to provide you with support, this information will be processed together with your device information (model, OS, Browser language,), the user ID, The request history is stored for your account’s lifetime to enable handling of newer requests based on your previous request and to improve our services. We process this data on the basis of the performance of a contract as far as the information is required to answer your request. The continued storage of your request history is based on our legitimate interest, in order to improve our services.

Payments:

If you make a payment transaction, you will be redirected to an external payment provider for the transaction of your payment. The transactions will be processed by the third-party payment provider. While we do not collect and do not receive any financial data (such as your bank account data), we collect or may receive from third-party payment providers the following information related to your transaction: the purchased amount and item, the price and currency, your country, your IP address, device information (user agent), time stamp, url visited, payment method, expiration date and last four digits of your credit card (credit card purchases only), payment/order/transaction id, and the status of your payment.
● For PayPal purchases we may receive your PayPal account info: name, email address and PayPal ID.
● For Credit Card purchases we may receive the type, holder name, first six and last four digits and expiry date of the card.
We store this information for at least 7 years or your account’s lifetime in the event that your account continues to exist after the expiration of 7 years.
We process your Personal Data in connection with your payments on the basis of the performance of a contract in order to facilitate your purchase.

SMS Verification:

 To ensure the security of your transaction and prevent unauthorized purchases, we may require SMS verification before you complete your order. We will ask you to provide your phone number, for a one-time verification code via SMS. This code is used to verify your identity and confirm that the purchase is being made by you. The information you provide during the verification process, including your phone number, is used solely for the purpose of confirming your identity and completing your transaction and will not be stored afterwards (unless you enter your phone number to your Voidu account from account settings for completeness). For SMS verification, we use a third-party that is industry standard and handles your personal data in a secure manner. This process is based on our legitimate interests.

Invoicing

We use your personal information for the purpose of invoicing and processing transactions related to your purchases. When you make a purchase, we use details such as your full name, billing address, date of your purchase, phone number (if applicable) order ID and payment information (i.e. payment method) to generate and send an invoice, as well as to complete the transaction securely. This information is used for invoicing, payment processing, and compliance with applicable financial and tax regulations.
In order to manage the purchases and orders, we also operate a dashboard where we can see all the purchases made. The dashboard includes your email address, order ID, IP address, status of the order, affiliate code (if applicable), name of the product, payment method and amount and date and time of the order.
As mentioned above, we retain transaction data for record-keeping and accounting purposes.

Voidu Cash

We process the amount of money that you spend on purchase transactions for our Loyalty program where Voidu Member receives loyalty points to spend and discount further purchases based on performance of contract. Your voidu cash data will be stored for as long as your account exists.

Newsletter Marketing

We use newsletter marketing to keep you informed about our latest products, services, and promotions. You can subscribe to Voidu newsletter from your account settings menu. Newsletters are sent based on your consent. You can also be eligible for additional discounts, coupon codes or promotions based on your subscription to the newsletter. Accordingly, we may also track your interactions with our newsletters (such as opens and clicks) to improve the content and effectiveness of our communications and determine whether you are eligible for a reward or not. You can unsubscribe from our newsletter at any time by clicking on the unsubscribe button at the bottom of the email, from your account settings or by emailing us at dpo@azerion.com.

Analytics

We use analytics services to understand which features you like in our Services following changes to the website. For this purpose, we process information about your device, request data (including the URL of the current webpage and the website visited before) and special event data (for example if you purchase gamekeys). We also process your full IP address to allow us to better understand how you use our Services and to improve our websites.
By activating IP anonymisation on Voidu for Google Analytics, the IP address is shortened prior to transmission within the EEA or in other states party to the Agreement on the EEA.
We process this information based on your consent, provided in the consent pop-up which will be shown to you when you access Voidu for the first time.

Marketing and User Acquisition

We provide advertisements for our Services to user acquisition companies which show these advertisements on their websites or in their networks. If you click on advertisements shown to you on a third-party website or in a third-party network, you will be redirected to our Website where you can use our Services. Advertisement ID, url visited and IP address will be received from the user acquisition company. We will process this personal data based on consent.

Affiliate Marketing

We work with affiliates who may operate as websites or blogs, apps or other digital products such as a social media page. Affiliates promote our Services on their platform and can earn commissions or payouts if you discover our Services from the affiliate platform and purchase a game. This requires for the financial interests of all the parties involved that your journey from the affiliate platform to completion of a transaction on Voidu should be trackable and verifiable. We track your actions by using technologies such as cookies, tracking codes and pixels. All are bits of computer code that enable companies like us to collect or receive information from your visits to websites, and in some cases, store identifiers or other information on your device.
We provide our affiliates a special URL that ends with their name so that the URL is distinguishable from other access to the Voidu website (such as voidu.com/affiliate name instead of only voidu.com). This unique URL enables us to understand that you reached Voidu via an affiliate so that your actions should be tracked for a potential commission payment. Upon reaching the Voidu website via a special URL, we are placing tracking cookies to your browser based on your consent. With the placement of the cookies, we can identify you in a way that is distinguishable from the others (i.e. as an affiliate user) and we can track and analyze your behaviour on Voidu. Based on your purchases, we share a commission with the affiliate.

Game Key Distributors

We have agreements with various Game Key Distributors (retailers) and game owners to purchase game keys or to provide keyless solutions to users. Our Website enables us to communicate with such partners through API calls. Once you purchase a game key from our Website, we share the below mentioned personal data with our Partners:
● Full Name
● E-mail Address
● Billing Address
● IP Address
● Order Data (Order Total, Discount Amount, Coupon Code, Tax Ratio, Revenue)
● Product name
● Detected Country Code
● User ID of related Publisher (for instant activation, exp. Epic User ID) Personal Data Categories may change depending on the Game Key Provider. We process this data based on performance of the contract in order to provide you services.
Third parties: If you click here, you will see an overview of the third parties we may share your Personal Data with, or that may share your Personal Data with us.