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We at Voidu B.V. (“Voidu”, “we”, “us” or “our”) respect your privacy and recognise the importance of providing a secure environment for your personal data. Therefore, we are committed to being transparent about how we collect and process your personal data.
The purpose of this privacy notice (“Privacy Notice”) is to inform you as a user about why and how we process your personal data (that is any information that can be linked or attributed to you, “Personal Data”) when you purchase digital items and visit www.voidu.com (“Website”). This includes information regarding with whom we will share your Personal Data, how long we will retain it, and which rights you have in relation to the processing.
This Privacy Notice applies whenever you purchase digital items, visit our Website or use any of our other services, all of which together we refer to as “Services”.
In this Privacy Notice, we will give you general information about how we process your Personal Data. We will furthermore give you more detailed information on the processes within our Services.
GENERAL INFORMATION
In this part of our Privacy Notice, you will find general information about how we process your Personal Data when you use our Services. For specific information with more details about our processing activities, please see the service specific information below.
1. Who is responsible for the processing of your Personal Data
Voidu B.V. Boeing Avenue 30, 1119 PE Schiphol-Rijk, Netherlands is responsible (“the data controller”) for the processing of your Personal Data.
2. What types of Personal Data do we process and how do we collect it?
When you use our Services, we collect, use, store and transfer different kinds of Personal Data. As a general principle, we do not collect and do not ask you to provide any “special categories of Personal Data”, which is any particularly protected information such as data concerning health, religion, political opinions or philosophical beliefs, sexual preferences or orientation. The data we use depends on the purpose for which we process the data. We will only use your data for the purposes as described below in the next section and in the Service Specific Information section of this Privacy Notice.
The information we collect depends on which of our Services you use and how you use them. We process the following types of your Personal Data:
2.1. Personal Data provided by you
When you use our Services, you provide or are asked to give us certain information, including:
2.2. Personal Data we receive or generate from your use of our Services
When you use our Services, we also process device-related information and information about how you interact with our Services, including:
2.3. Personal Data we collect from other third parties
In certain scenarios, we will also obtain your Personal Data from third parties, in strict compliance with applicable data protection laws and regulations. Your Personal Data be provided by the following third parties:
To learn more about which data is processed, please see the section with service specific information below.
3. Do we collect data from minors?
The Services are not targeted towards, nor intended for use by anyone under the age of 16. Our terms of use prohibit users aged under 16 years from accessing Voidu. In the event that we learn that we have collected personal data from a user under 16 years of age, we will delete that data as quickly as possible. If you believe that a user might be under the age of 16, please contact our support team at Voidu.
4. For What Purpose we process your data?
Depending on which Services you are using and which privacy settings you have selected, we process your Personal Data for the following purposes:
Provision and improvement of our Services
Personalization of your user experience
Marketing and analytics
Prevention of fraud and illegal activity
Compliance with our legal or regulatory obligations
Please see the section with service specific information below for a more detailed description of the purposes for which we process your Personal Data.
5. Do we engage in profiling activities?
If you consent to this via the cookie consent pop-up (by turning on targeting cookies), We use tracking mechanisms to track your Personal Data for profiling purposes. This allows us to serve relevant content to you and adjust our services and ads to your interests. You have the right to object to this type of processing. You can also go to your privacy settings to review and amend your privacy choices related to this type of processing at any time.
6. On Which legal basis do we process your Personal Data?
We process your Personal Data for the purposes described in this Privacy Notice, based on the following legal grounds:
Please see for additional information the section with service specific information below.
7. With whom do we share your Personal Data?
We will not disclose your Personal Data to any party who is not authorised to process them. To manage our services, we will share your Personal Data internally with members of our responsible departments and technical support involved in the development team and in each case only if access to your Personal Data is necessary for the performance of their roles.
Moreover, and only when necessary to fulfil the purposes mentioned above, we disclose your Personal Data to the following recipients or categories of recipients or allow the following third parties to collect your Personal Data in connection with your use of our Services:
Please see the section with service specific information below for more information about the third parties we may share your data with. Furthermore, you can find the third parties your Personal Data may be shared with by clicking on the following link: Voidu Third Party Partners List
8. Where will my Personal Data be processed?
In general, If you are accessing our Website from the European Union (EU) / the European Economic Area (EEA) then your data is stored on servers within the European Union (EU) / the European Economic Area (EEA). However, your data may also be shared with outside the EU / EEA. We have implemented appropriate safeguards to protect your Personal Data when it is transferred outside the EU/EEA, including the execution of the European Commission’s standard data protection clauses (also known as Model Clauses) to provide safeguards for your Personal Data.
9. How do we protect your Personal Data
We have implemented appropriate technical and organizational security measures designed to protect your Personal Data against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. We update and test our security standards on an ongoing basis. In addition, we take reasonable steps to assure that third parties to whom we transfer your Personal Data provide sufficient protection of Personal Data.
10. How long do we store your Personal Data?
We will not retain your Personal Data longer than necessary to fulfil the purposes for which the data was collected or to fulfil our legal obligations or necessary for the establishment, exercise of defence of legal claims or resolving disputes. Afterwards, we will delete or anonymize your Personal Data. Please note that if you ask us to remove your personal data, we will retain your data as necessary for our legitimate business interests, such as to comply with our legal obligations, resolve disputes, and enforce our agreements. Please see below for information about how long we will retain your Personal Data. Additional information on how long your Personal Data is stored by our service partners can be found in the respective third-party list available here.
11. What are your rights in respect of your Personal Data?
To the extent permitted by applicable data protection laws and regulations, you have the following rights in relation to your Personal Data:
Right to object
In the event and to the extent that we process your Personal Data based on our legitimate interests, you have the right to object to the processing on specific grounds relating to your particular situation. In such cases we will no longer process your Personal Data unless we have compelling legitimate grounds for the processing which override your interests, rights and freedoms, or for the establishment, exercise or defence of legal claims.
You also have the right to object where we are processing your Personal Data for direct marketing purposes (including profiling). In such a case, we will stop processing your Personal Data for marketing purposes.
You can exercise these rights by sending a request to the contact details set out below, providing your name, your email address as well as a description of your request.
If you believe we have not complied with our obligations under applicable data protection laws and regulations, you can lodge a complaint with a competent data protection authority, for example, the Autoriteit Persoonsgegevens in the Netherlands.
How can you contact us?
If you have any queries about this Privacy Notice or how we use your Personal Data, please contact our customer support at support@voidu.com or our via e-mail to dpo@azerion.com.
How often do we update this Privacy Notice?
We regularly review this Privacy Notice. When there is an important change that will have a relevant impact on the processing of your Personal Data, we will inform you by email if we have your email address. If we do not have your email address, for example because you did not create an account, we will inform you with a banner on our Website.
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| Version | Last Updated |
| 1.0 | Friday, 9 September 2022 |
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Additional Information for California Residents
This section for California residents supplements the information provided in this Notice and applies solely to visitors, users, and others who reside in the State of California. We provide this section to comply with the California Consumer Privacy Act of 2018 (CCPA) and the regulations issued under it; accordingly, this section addresses the specific requirements of the CCPA and should be read together with this Privacy Notice.
We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device. In particular, we have collected the following categories of personal information (envisaged by the CCPA) from consumers within the last twelve (12) months:
Category A – Identifiers (such as your device identifier, demographic information -such as your country, your username, email address, any information you may choose to provide -such as your age or your language-)
Category B - Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
Category D – Commercial information (such as purchase history)
Category F – Internet or other similar network activity (such as your interaction with our ads, your IP address)
Category G – Geolocation data
The CCPA provides consumers (California residents) with specific rights regarding their personal information.
You have the right to access specific information i.e. you may request that we disclose certain information to you about our collection and use of your personal information over the past 12 months.
You have the right to deletion which means that you may request that we delete any of your personal information we collected from you and retained, subject to certain exceptions.
You have the right to opt out of any sale of your personal data by us to third parties. Please note that your right to opt out does not apply to our sharing of personal data with service providers, who are parties we engage to perform a function on our behalf and are contractually obligated to use the personal data only for that function.
Finally, you have a right to not be discriminated against for exercising your rights under the CCPA.
You can exercise these rights by sending a request to the contact details set out above, providing your name, your email address as well as a description of your request.
Additional Information for Brazil Residents
Under the Brazilian General Data Protection Law (the “LGPD”), you have the right to access, rectify, port, erase, and confirm that we process your data. If you have given consent about processing your data, you have the right to withdraw consent anytime.
SERVICE SPECIFIC INFORMATION
In this part of our Privacy Notice, you will find specific information on how your Personal Data is processed. For general information about data processes that apply, please see above.
Hosting and content delivery
Voidu is hosted by external companies providing web servers and web content delivery. Every time you make a request, for example by clicking on a link on our platform, the information allowing this request (e.g. device information and information on requested content) as well as online identifiers (your IP address) will be sent to the external servers. This data is used to show you the content you requested in a faster way. We process this data on the basis of our legitimate interest, to provide and improve our service and ensure its functionality.
Creation/administration of your account
In our Website, you have an option to create an account. We store your log-in data (your username, email address, date of birth and password, account ID, account creation technical details (e.g. time of account creation) ) to allow you to log in on different devices, based on the performance of a contract.
If you choose to register using your third party platform account (e.g. Facebook or Google) account, or enter our Website from a third-party platform (e.g. Facebook or Google), we receive certain information about you from the respective third-party provider like e.g. your name, your profile picture, your email address, and the authorization token. This information will be stored in your Azerion Connect account.
Your account data will be stored for as long as your account exists, based on the performance of a contract. You can delete your Voidu account at any time, for example by submitting a deletion request to our support team using the contact feature within the Website, or through Privacy section in your Azerion Connect account page and click delete account button or by contacting our Data Protection Officer through sending an email to dpo@azerion.com. Voidu may retain your account data after a deletion request due to legal or regulatory requirements or for the reasons stated in this Privacy Notice.
Age gating
When you create an Voidu account, we will ask you to fill in your age. Only if you indicate being at least 16 years of age, you will able to proceed with your registration. We use your age data to ensure that only users of at least 16 years of age create an Voidu account and that no personal data belonging to minors is processed except for those data that is strictly necessary to make the website work. This data is not shared with other parties. Only the information whether you are at least 16 years of age will be processed based on our legitimate interest.
Login
Our Website transmits the data you have provided in your registration form (normally your email address and password) and a service URL to the authentication server. The authentication server then uses these data to verify the login request. If the login request is accepted on that basis, the user ID assigned to you will be transmitted to the server of Voidu. We process this data on the basis of performance of contract.
Azerion Connect:
We use Azerion Connect services, which offers a single platform from where users can obtain the necessary login data for all participating portals, to provide our registration services. After registration, the SSO authentications service is available to the participating portals and to users as a single tool for logging in to the various participating specialist portals. In order to create an account through Azerion Connect you will be directed to the Voidu account creation page and after you filled out required information following data to be transmitted to us and/or retrieved by us: email address, name, surname, date of birth and authentication token.
Customer service:
If you contact us for customer support, an external customer service company will process your email address, subject and/or your attachments (optional), and the content of your request. In order to provide you with support, this information will be processed together with your device information (model, OS, Browser language,), the user ID, The request history is stored for your account’s lifetime to enable handling of newer requests based on your previous request and to improve our services.
We process this data on the basis of the performance of a contract as far as the information is required to answer your request. The continued storage of your request history is based on our legitimate interest, in order to improve our services.
Payments (billing and invoicing):
If you make a payment transaction, you will be redirected to an external payment provider for the transaction of your payment.
The transactions will be processed by the third-party payment provider. While we do not collect and do not receive any financial data (such as your bank account data), we collect or may receive from third-party payment providers the following information related to your transaction: the purchased amount and item, the price and currency, your country, your IP address, device information (user agent), time stamp, url visited, payment method, expiration date and last four digits of your credit card (credit card purchases only), payment/transaction id, and the status of your payment.
We store this information for at least 7 years or your account’s lifetime in the event that your account continues to exist after the expiration of 7 years.
We process your Personal Data in connection with your payments on the basis of the performance of a contract in order to facilitate your purchase.
Voidu Cash
We process the amount of money that you spend on purchase transactions for our Loyalty program where Voidu Member receives loyalty points to spend and discount further purchases based on performance of contract.
Newsletter Marketing
We process your email address to deliver advertisement content to Voidu Member's emails based on your consent.
Analytics
We use analytics services to understand which features you like in our Services following changes to the website. For this purpose, we process information about your device, request data (including the URL of the current webpage and the website visited before) and special event data (for example if you purchase gamekeys). We also process your full IP address to allow us to better understand how you use our Services and to improve our websites.
By activating IP anonymisation on Voidu , the IP address is shortened prior to transmission within the EEA or in other states party to the Agreement on the EEA.
We process this information based on your consent, provided in the consent pop-up which will be shown to you when you access Voidu for the first time.
Marketing and User Acquisition
We provide advertisements for our Services to user acquisition companies which show these advertisements on their websites or in their networks. If you click on advertisements shown to you on a third-party website or in a third-party network, you will be redirected to our Website where you can use our Services. The information about the usage of our Service, your country and language, the campaign ID, your user ID, and post acquisition events (such as your purchases and account creation), will be shared with the user acquisition company. We will process this personal data based on consent.
Game Key Distributors
We have agreements with various Game Key Distributors (retailers) and game owners to purchase game keys or to provide keyless solutions to users. Our Website enables us to communicate with such partners through API calls. Once you purchase a game key from a our Website, we share the below mentioned personal data with our Partners:
We process this data based on performance of the contract in order to provide you services.
Voidu Browser Extension
We offer the use of Google Chrome and Firefox browser extensions that show users when a game you are viewing is available or even on sale in Voidu. If you add extension and provide your permission to the browser that your using, This extension process data on your browser. Our extension only collects your website content for example text, images, sounds, videos or hyperlinks to show you whether the game your viewing is available or even on sale in Voidu.
Third parties: If you click here, you will see an overview of the third parties we may share your Personal Data with, or that may share your Personal Data with us.
